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RC Lighting Product Warranties

The following warranties apply to RC Lighting ("RC") products that meet all of the following conditions: (a) the product was purchased by a contractor on behalf of the end-user or by the end-user from an authorized RC distributor who purchased the product directly from RC and from no other source; (b) if the product has been installed, the entire installation was performed by a licensed electrician or under the supervision of a licensed electrician and the product was in its original, unopened and new condition at the time of installation. By way of example only and not in limitation, products purchased from anyone other than RC or its authorized distributors, including from third party resellers on-line through Amazon, EBay or any other service, are not covered by any RC warranty.

RC LIGHTING DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO ALL OTHER PRODUCTS, INCLUDING WITHOUT LIMITATION PRODUCTS THAT HAVE BEEN PURCHASED FROM ANY PERSON OR ENTITY OTHER THAN AN AUTHORIZED RC DISTRIBUTOR, OR INSTALLED BY ANY PERSON OR ENTITY OTHER THAN A LICENSED ELECTRICIAN OR UNDER THE SUPERVISION OF A LICENSED ELECTRICIAN, AND ALL PRODUCTS THAT ARE USED OR ARE OTHERWISE NOT IN THEIR ORIGINAL RC LIGHTING PACKAGING AT THE TIME OF INSTALLATION.

General Product Warranty.  Each RC product will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the end-user. Powder Coat paint finish on products other than natural aluminum or brass will not exhibit cracking, peeling, excessive fading or corrosion during the warranty period.

Five (5) Year No-compromise LED Product Warranty.  Each RC LED product other than the specific LED products expressly identified below which are covered by the warranty associated with those products, including the LED electronics and components of its properly installed LED product will be free from defects in materials and workmanship for a period of five (5) years from the date of delivery to the end-user. Exceptions apply as defined in product specificiation sheets which are incorporated herein by reference. Defects in material or workmanship do not include improper installation or operation, alterations, power surges or overheating due to external conditions.

The 5 Year No Compromise LED Product Warranty includes the following performance criteria:

This is limited to the repair and replacement of parts or the product and potential in RC's discretion for necessary costs of services required to repair properly installed RC LED products. If the RC LED product fails the above warranty, RC will provide at least one of the following remedies subject to all limitations stated herein with no other obligations:

  1. Provide a replacement RC LED product; or
  2. Potentially contribute to the cost of a technician for the repair or replacement of a defective RC LED product subject to RC's sole discretion; or
  3. Upon returning the covered LED product, refund the purchaser the purchase cost for the covered LED product and potentially reimburse the purchaser the reasonable, customary, and necessary costs for replacing the product with an alternative product in RC's sole discretion;
  4. Potentially contribute to the cost of a lift rental, if deemed necessary by RC and in RC's sole discretion

A RC LED product can be returned to the original place of purchase for immediate replacement; or RC can directly ship the replacement product

Warranty Claims can be made contacting RC Customer Service at 1-888-722-1000 Monday - Friday 8:00 am to 8:00 pm Eastern time. RC may request the product be returned or discarded, depending on criteria determined by RC at the time of the claim.

Five (5) Year Limited LED Product Warranty.  Each RC LED product in thne Product Lines identified below, including the LED electronics and components of its property installed LED product will be free from defects in materials and workmanship for a period of five (5) years from the date of original sale. The product shall be considered defective only if 10% or more of the LED components fail for such product.

Exceptions apply as stated on product specification sheets incorporated herein by reference. Defects in material or workmanship do not include improper installation or operation, alterations, power surges or overheating due to external conditions.

This Limited RC LED Warranty covers the following performance criteria (and no other criteria):

RC Product Lines covered by the Five (5) Year Limited LED Product Warranty include:

RC will replace these products with the same model or issue a credit for the purchase price of the product that fails to meet this Limited Warranty and not provide any other remedies. A RC LED product can be returned to the original place of purchase for immediate replacement; or RC can directly ship the replacement product.

Warranty Claims can be made contacting RC Customer Service at 1-888-722-1000 Monday - Friday 8:00 am to 8:00 pm Eastern time. RC may request the product be returned or discarded, depending on criteria determined by RC at the time of the claim.

Ten (10) year Warranty.  The No-compromise Warranty for LED Products shall apply to the following RC products except that the warranty period will be ten (10) years rather than the standard five (5) year period.

Ten (10) Year Limited LED Product Warranty.  The 5 year Limited LED Product Warranty shall apply to the following RC products except that the warranty period will be ten (10) years rather than the standard five (5) year period.

RC Product Lines covered by the Ten (10) Year Limited LED Product Warranty include:

Pole Warranty.  Each RC Pole will be free from defects in materials and workmanship for a period of (1) year from the date of delivery to the end-user. Powder Coat paint finish on products other than natural aluminum or brass will not exhibit cracking, peeling, excessive fading or corrosion during the warranty period. Poles must be installed by a properly insured and licensed contractor using the supplied anchor bolts and mounting templates. The information provided in the RC Pole Order Form is critical in determining the location, conditions, intended use, and other requirements ("Application Specification") with respect to the use and installation of a pole product. Using a pole product in any manner other than as disclosed in the Application Specification automatically voids the warranty and may cause failure resulting in injury, death or significant property damage.

Sensor Warranty.  Each RC Sensor will be free from defects in materials and workmanship for a period, starting from the date of delivery to the end-user, defined as follows:

Exceptions and Other Limitations.  None of the warranties stated herein shall apply and RC makes no representations or warranties with respect to:

  1. plastic globes and polycarbonate lenses of non-LED fixtures;
  2. problems caused by acts of god including without limitation lightning strikes;
  3. problems caused by any improper action or failure to act by any person or entity other than RC, including without limitation problems caused by improper installation by the buyer, an authorized RC distributor, or any other person or entity;
  4. any housing or arm that are pierced for any reason, including without limitation, piercing caused by installation of sensors, photocells or any other purpose. The installation must be sealed properly to maintain water tight operation; any piercing will void the RC warranty;
  5. using or installing a sensor product in any manner other than as disclosed in the RC Owner's Manual; and
  6. use of RC sensors with Instant Start ballasts; use with Instant Start ballasts will void the RC warranty.
  7. To the extent that RC's warranty covers costs for labor, equipment, and services under the No Compromise Warranty, such costs must be approved by RC prior to incurring such costs. Failure to secure such approval will result in voiding that portion of the warranty and RC reserves the right to reject payment for such costs.

Remedy.  RC's obligations for breach of warranty shall be limited to what is stated in the relevant warranties above and provided that buyer gives RC written notice and returns the defective product to RC in accordance with RC's return material authorization (RMA) policies, and RC confirms the defect. Except as otherwise stated herein and approved by RC's in advance of any costs, Buyer is responsibile for all costs to de-install defective products and re-install replacement or repaired products and RC shall not be liable for labor or other costs related to de-installation or re-installation.

DISCLAIMER.  THE FOREGOING WARRANTIES ARE IN LIEU OF, AND RC EXPRESSLY DISCLAIMS, ALL OTHER REPRESENTATIONS, GUARANTEES AND WARRANTIES, EXPRESS OR IMPLIED IN FACT OR BY LAW, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE. THE FOREGOING WARRANTIES STATE RC'S ENTIRE AND EXCLUSIVE LIABILITY, AND BUYER'S SOLE AND EXCLUSIVE REMEDY, IN CONNECTION WITH THE PRODUCTS AND ALL PARTS, THEIR DESIGN, SUITABILITY FOR USE, INSTALLATION AND OPERATION.

LIMITATION OF LIABILITY.  RC shall not be liable under any theory of relief, including without limitation breach of warranty, breach of contract, tort (including negligence), strict liability, or otherwise, arising out of or related to any breach of warranty, any RC products and the use thereof, or any other acts or omissions of RC for: (i) any indirect, incidental, special or consequential damages, whatsoever (including without limitation, loss of anticipated value of a business or its reputation) or (ii) any damage or loss in excess of the price actually paid by buyer to the authorized RC distributor for the products that caused the damages. Any action by buyer must be commenced within one year after the cause of action has accrued.

Miscellaneous.  These product warranty terms shall be governed by the laws of the State of New York. Buyer consents to the personal jurisdiction and venue of the courts of the State of New York. Any legal or equitable claim of any nature arising hereunder shall be filed and maintained in the state or federal courts in the State of New York and buyer agrees that such courts are a convenient forum for adjudication. In the event that suit is necessary to recover amounts owed RC, buyer shall be liable for reasonable attorney's fees, interest and costs of collection. No agreement or understanding varying the terms and conditions hereof shall be binding upon RC or buyer unless in writing and signed by duly authorized representatives of both parties. These product warranty terms shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns.